Common queries answered
Frequently asked Questions
Our standard first aid kit contains 150+ essential items including: adhesive bandages in various sizes, gauze pads, medical tape, scissors, tweezers, disposable gloves, antiseptic wipes, burn gel, emergency blanket, CPR mask, elastic bandages, triangle bandage, antibiotic ointment, and a comprehensive first aid guide. All items meet or exceed FDA standards.
Yes, our first aid kits are TSA compliant for carry-on luggage. However, please note that liquid items like antiseptic solutions are packaged in containers under 3.4 oz (100ml) to meet air travel regulations. We recommend checking current TSA guidelines before traveling as regulations may change.
We recommend checking your kit every 6 months and replacing it every 3-5 years. However, individual items should be replaced as they expire or are used. Each component in our kits has an expiration date clearly marked, and we provide email reminders for registered customers about recommended replacement times.
Our premium kits feature a water-resistant EVA case with an IPX4 rating, protecting contents from splashes and light rain. For complete waterproof protection, we offer a special outdoor series with IPX7-rated cases that can withstand temporary water immersion.
Yes, we offer individual component refills and complete refill packages. Customers can purchase specific items they’ve used or opt for our convenient annual refill subscription service, which automatically ships replacement items before they expire.
Absolutely! Our outdoor series is specifically designed for camping, hiking, and other outdoor activities. These kits include additional items like emergency whistles, compact thermal blankets, snake bite kits, and water purification tablets, all packed in a durable, lightweight, weather-resistant case.
We offer a 30-day money-back guarantee for unopened kits in original packaging. For quality issues, we extend this to 90 days. However, for hygiene reasons, we cannot accept returns on opened medical supplies. Defective items will be replaced free of charge within the warranty period.
Yes, all medical components in our kits are FDA-approved and manufactured in ISO-certified facilities. We maintain strict quality control standards and only source from reputable medical supply manufacturers. Each batch is tracked for quality assurance and recall purposes.
Yes, we ship to most countries worldwide. International shipping times vary by location, typically 7-21 business days. Please note that some countries have specific regulations regarding medical supplies, and additional customs documentation may be required. Contact our customer service for country-specific information.
Yes, all GEVOKE first aid kits come with a 2-year warranty covering manufacturing defects and quality issues. This includes the case and non-consumable items like scissors and tweezers. Additionally, we offer a lifetime warranty on our premium metal cases. The warranty doesn’t cover normal wear and tear or expired items.
